Streamline Your Customer Service with Chatbot Use Cases

common chatbot use cases

A customer can simply text their issue, and the bot uses language processing to bring the customer the best solution. Businesses of all sizes should be using chatbots because of the advantages it provides to customer service teams. Companies can expand the bandwidth of their support teams without hiring more reps. Either way, I was heartened to learn that, in a recent survey, 71% of customers already expect brands to offer customer support messaging. Many customers like me want to be able to solve problems on their own through self-service instead of having to hop on a phone call — and that’s where chatbots can help.

common chatbot use cases

The chatbot helps you to know the current location of your driver and shows you a picture of the license plate and car model. The below marketing use cases have proved to businesses with meaningful conversations and generate revenue. After placing an order, it is obvious that customers want to stay updated about the shipping information. Traditionally, email was the way to get the shipping number, then to go to the company’s website and enter the number in the delivery service section. is a website that provides in-depth and comprehensive content related to ChatGPT, Artificial intelligence, AI news, and machine learning.

Generate leads and revenue

This includes online chat via your website and mobile apps and other social media channels. Use your chatbots as virtual assistants to handle first and second-tier queries like scheduling a credit card payment or checking an account balance. Sentiment analysis is important here because when customers are worried or upset, it’s best to get them to a real person as quickly as possible. While social media engages audiences, messaging platforms enable businesses to have a one-on-one conversation with their customers. So, by integrating chatbots with your messaging platform, you could eliminate the need to build a new app and save time and money. Businesses that use conversational AI chatbots as a part of their customer journey have reported a decrease[1] in wait time for their customers.

  • One of the most prominent conversational AI use cases in banking is lead generation.
  • Valued at more than $2 billion, the chatbot offers consultation based on personal medical history and common medical knowledge.
  • Bots answer them in seconds and only route the more complex chats to specific agents.
  • To let customers know they are talking to a bot, many brands also choose to give their bot a name.
  • Businesses need to add the channels that matter most to their customers.
  • InboundLabs does this well by integrating its chatbot with a knowledge base, so users can make a query and receive relevant, helpful content from the chatbot.

You can generate a high level of engagement by using images, GIFs, and videos. And it won’t harm the customer satisfaction your online store provides as our study on the current chatbot trends found that over 70% of buyers have a positive experience using chatbots. 1 in 5 consumers would consider purchasing goods and services from a chatbot. Be it food, electronics or apparel chatbots are prompt in handling online orders. One of the most common support FAQs reported by customers is for refunds and exchanges.

Chatbot for generating and qualifying leads

With AI, chatbots will have the ability to deliver a more personalized customer experience. In addition, chatbots are transforming to use NLP to better understand and send accurate answers to users. In addition, brands can connect with two to five times more customers through chatbots than they would connect with via email interactions. When businesses use chatbots to send messages for abandoned carts can help increase sales by up to 25% for ecommerce brands. As chatbots evolve to better communicate with customers, there’s been more helpful interactions.

What are two examples of chatbots?

  • Tidio Support Bot.
  • Kuki AI Companion.
  • Meena by Google.
  • BlenderBot by Facebook.
  • Rose AI Chatbot.
  • Replika: AI Friend.
  • Eviebot by Existor.
  • Tay by Microsoft.

This is even more true during the busy times in the school year as resources are increasingly stretched thin. With large volumes of students and parents reaching out via phone and email with basic questions, it can be easy to find your teams overwhelmed. The past few years have seen pandemic-lead disruption and uncertainty become all too frequent. Its humble beginnings stem from an attempt to satisfy the criterion of the Turing Test and prove the existence of artificial intelligence.

The limitations of chatbots: Using bots the “right way”

Of course, the capabilities of the tool depend a lot on the type of chatbot you choose, if it’s rule-based, AI, or hybrid. I must say rule-based bots are much more affordable and easy to build. And, as of now, only 23% of customer service companies are using AI chatbots. Chatbots aren’t limited to your website; they can be used to interact with your customers on social media. You can provide prompt and personalized responses by monitoring social media messaging platforms for customer questions and comments. Freshchat helped software development company CISS with its customer experience operations.

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Even though implementing a chatbot requires a certain investment, this investment is undoubtedly lower than the traditional customer service model. The traditional model includes training, salaries, infrastructure, and multiple other resources that cost money. The best way to show the capacities of modern AI-based chatbots is to introduce you to standalone human-alike bots. The number of features and functions they provide and the overall advantage of their use can be seen with the naked eye. In fact, we have already discussed the role of chatbot integrations in Logistics and the benefits they bring. Chatbots could be used to enable purchases in social media that does not allow embedding commercial links.

Here are some examples of chatbot use cases

The chatbot can provide information about the terms and conditions of service, free trials, fees, and payment methods. The chatbot also allows the customer to track cancellation/renewal applications and provide more options and membership plans which may interest the customer. Digital ordering is trending across social media such as Facebook and Instagram. Customers can place an order through a chatbot instead of speaking to the page owner, and the chatbot can process the order as well as the payment. So far, we’ve understood that chatbot usage is varied across different industries.

Is Siri a chat bot?

Siri is not Apple's chatbot, but AI is still a big part of Apple's strategic product plan and the future of all Apple products and services.

Customer service is one of the vital business functions where chatbots have a great impact. As customers are always looking to get quick solutions and personalized help that will boost their experience, chatbots are a valuable asset. Healthcare chatbots can remind patients when it’s time to refill their prescriptions.

Optimizing Chatbot Use Cases

Chatbots can use text, as well as images, videos, and GIFs for a more interactive customer experience and turn the onboarding into a conversation instead of a dry guide. So, you can save some time for your customer success manager and delight clients by introducing bots that help shoppers get to know your system straight from your website or app. Your support team will be overwhelmed and the quality of service will decline.

common chatbot use cases

What are the test cases for chatbot?

Chatbots can be tested via a number of techniques – using RPA, Security testing, UFT testing, and many more. Additionally, there are various tools like Botium useful for testing chatbots. For this piece, let's explore how to handle the chatbot using Selenium.

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